Te Uru Mataī – supporting our Hawke’s Bay community through our free Health and Wellbeing services.
Pouora | Health Improvement Practitioners (HIPs) are registered and experienced mental health clinicians who work with people of all ages and their whānau. They support any challenges impacting your mental, physical, and social health. Sessions are brief (15-30 minutes) focusing on what is important to you.
At your first session we will make a plan with you, to start making positive changes in your life. There are no limits to how often you can see the HIP. They will work with you until you are making progress towards your goals. This may only take one session, but you can always come back and see them again if new issues come up.
Community Support Workers are based in the community. They help improve your wellbeing.
They can visit you in your home or connect you to wider services in the community. This includes housing, social support, and cultural support.
Sometimes the Health Coach and Community Support Worker roles are combined.
Poutoko | Health Coaches are not registered health professionals, but they are trained in Health Coaching and work as part of your general practice team. They help you gain the knowledge, skills and confidence to better manage your health. This can include helping you set yourself health goals and supporting you as you work towards them.
Health Coaches may also help you and your whānau find resources in your community/online to support your social, emotional and physical wellbeing. They will support you over time to make progress towards your goals.
If you want to get free wellbeing support through your local medical centre, you’ll need to be enrolled with them as a patient. View the table down the page to see if they offer this kind of support or give them a call to ask about it.
The table below shows availability via Practices for Health Improvement Practitioners, Health Coaches and Community Support Workers (CSWs). Most CSWs are subcontracted via WITT and Emerge Aotearoa.
As of October, 2025
| Medical Practice | Phone Number | Health Improvement Practitioner | Pouora | Health Coach | Poutoko | Community Support Worker |
| CENTRAL HAWKE’S BAY | ||||
| Tuki Tuki Medical | 06 858 7767 | Yes | Yes | No |
| Takapau Medical Centre | 06 855 8376 | Yes | Yes | No |
| The Doctors Waipawa | 06 857 8507 | Yes | Yes | No |
| WAIROA | ||||
| Te Wairoa Medical Centre | 06 838 8333 | No | Yes | Yes via Ngati Kahungunu ki te Wairoa |
| HASTINGS | ||||
| Totara Health, Nelson Street | 06 873 0101 | Yes | Yes | Yes in Practice |
| Te Mata Peak Practice | 06 873 0752 | Yes | No | No |
| The Hastings Health Centre | 06 873 8999 | Yes | Yes | Yes via Whatever It Takes Trust |
| Havelock North Health Centre | 06 877 8011 | No | No | No |
| Clive Medical Centre | 06 870 0402 | Yes | Yes | No |
| The Doctors Hastings | 06 876 8445 | Yes | Yes | Yes via Whatever It Takes Trust |
| Hauora Heretaunga | 06 871 5352 | Yes | Yes | Yes in Practice |
| Mahora Medical | 06 878 2722 | Yes | Yes | No |
| Medical & Injury | 06 878 8600 | No | Yes | No |
NAPIER | ||||
| The Doctors Napier | 06 835 4696 | Yes | Yes | Yes via Emerge Aotearoa |
| The Doctors Ahuriri | 06 835 5661 | No | Yes | Yes via Emerge Aotearoa |
| The Doctors Greenmeadows | 06 844 6277 | Yes | Yes | Yes via Emerge Aotearoa |
| Taradale Medical Centre | 06 844 6831 | Yes | Yes | Yes via Emerge Aotearoa |
| Tamatea Medical Centre | 06 843 9048 | Yes | Yes | Yes via Emerge Aotearoa |
| Maraenui Medical Centre | 06 843 8010 | Yes | No | Yes via Emerge Aotearoa |
| Hawke’s Bay Wellness | 06 844 0011 | Yes | No | Yes via Emerge Aotearoa |
| Carlyle Medical Centre | 06 835 3720 | Yes | Yes | Yes via Emerge Aotearoa |
| Greendale Family Health | 96 844 8071 | Yes | No | Yes via Emerge Aotearoa |
| Central Medical Napier | 06 843 2320 | No | Yes | No |