Welcome to the Health Hawke’s Bay COVID-19 information page.

For all general COVID-19 enquiries and updates please contact the:

Where top get RATS


Where to get Tested

Where to get your Vaccination


You have tested positive for COVID-19?

  • Health Hawkes Bay guide to safely isolating at home with COVID-19. Below, you will find everything you need to support yourself and your family during this time.

We are now in Phase 3 which means- Cases have spread in the community so we need to minimise and slow further spread and assist our vulnerable communities.

Phase 3 use of RATS

Pharmacies are not currently operating as COVID-19 Community Testing centres for symptomatic patients. Some pharmacies can provide RATs in the following situations:

  1. Supervised RATs for NZ Travel and NZ courts
  2. Critical worker exemption scheme – collection of pre-ordered RATs

Full details of what each pharmacy are providing is on COVID-19 Testing • Healthpoint

 Whānau at home in Isolation

You may have received a text message or phone call confirming you have a positive COVID-19 test result. You and your household need to go home and stay home. This reduces the risk of passing on the virus to others and protects our community by helping to stop the virus from spreading. 

Here’s the most important information you need to know: 

Here is yourGuide to Home Isolation’ 

  • You and everyone in your home should not leave the house for any reason unless advised to do so by a health professional or in an emergency if you have called 111. 
  • If you need food or financial assistance during this time, we have options to support you see information below for wellbeing support.

Your Health and Wellbeing

While you are isolating at home, there are a few things you can do to make sure you and your whānau are safe.

 COVID-19 symptoms – What to expect

  • Most people who are vaccinated will only have a mild illness and recover in a few days, and some people will have no symptoms at all.
  • If you have symptoms of COVID-19, make sure you try to rest as much as possible and drink plenty of fluids. If you need pain relief, use paracetamol according to the instructions on the package. Continue to take your usual medication.

How to use your Pulse Oximeter

How to use your Pulmicort Turbuhaler

Your health diary  (for those with a pulse oximeter) 

Symptom diary (for those not needing a pulse oximeter)

Childs Pulse Oximeter diary

• If you need medicine to manage your COVID-19 symptoms contact your GP or pharmacy. Some pharmacies will deliver medications to people isolating at home with COVID-19 for free. Your GP can check a list of pharmacies that can deliver medications.
• If you need prescribed medication, contact your GP/doctor, and let them know you are in home quarantine. Ask your GP to send your prescription to a pharmacy, who will then deliver the medicine to your home free of charge. Your GP can check a list of pharmacies that can do this.

If you start to feel worse

Always call 111 in an emergency

If you or someone in your household has severe symptoms, call 111 immediately. Tell the operator you or the unwell person has COVID-19. There is no cost to use an ambulance for people with COVID-19.

Feeling overwhelmed? Need support?

There are times during home isolation that will be hard for every whānau. Protecting your health and wellbeing is the most important thing you can do during this time to keep you and the people you live with safe and well.

If you feel you are not coping, or just need some advice for your mental health, support is available from the local Te Uru Mataī Mental Health team, where there will be trained health professionals available to talk to you. This team will be available for support: Free service 8.30 am- 4.30 pm, Monday to Friday

Or Email: to request support from this team.

      Or contact

  • National Mental Health Line: Free call or text on 1737-24 hours a day, 7 days a week.
  • Depression Helpline- Free call 0800 111 757 or text 4202-24 hours a day, 7 days a week.
  • Health Improvement Practitioners (HIPs) and Talking Based Therapists are available to you to talk through.

Medical Centres that have HIPs: 

  • The Doctors Hastings 
  • Te Taiwhenua o Heretaunga 
  • The Hastings Health Centre 
  • Queen St Practice 
  • The Doctors Napier (Greenmeadows, Ahuriri, Munroe St)
  • Carlyle Medical Centre 
  • Maraenui Medical Centre 
  • Tamatea Medical Centre 


  • Tihei Mauri Ora-

Tihei Mauri Ora (Breath of Life) is an Emergency Response Center for the COVID19 pandemic.  Tihei Mauri Ora is the IWI/PASIFIKA arm of the Civil Defence welfare safety network that includes a range of mainstream services to support the most vulnerable whānau pounamu and connect them with support rapidly.

Tihei Mauri Ora works in partnership with welfare services in the welfare safety network, eg Age Concern, Education and health to wrap around the right rapid support for whānau pounamu Māori and Pasific. Note: Agencies in the wider safety network providing support still have a responsibility to deliver for Māori and Pacific.

Tihei Mauri Ora works in partnership with our community coordinators based in the sub hubs. Together we source resources such as food and welfare packs for whānau pounamu. Our Community Champions then distribute resources to whānau pounamu in the community.

The sub hubs are Wairarapa, Tararua, Tamatea, Heretaunga, Ahuriri, Wairoa and Mohaka.

To connect with Tihei Mauri Ora contact: 0800 211 0024 or 06 211 0242 or email:

Financial Support

If your income has been affected by COVID-19, you may be able to apply for financial support.

Click here to find out more about Financial Support

You can also call the free COVID-19 Welfare Line on 0800 512 337

 Important Contact Numbers

For all general enquiries please contact the COVID-19 Healthline on 0800 358 5453